Summary
Stuck On Hold Act
This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.
Related bills
Bill text versions
Legislative Journey
- Introduced
- Committee
- Floor
- Passed Chamber 1
- Passed Chamber 2
- Signed
Apr 29, 2026
Committee on Veterans' Affairs. Hearings held.
SenateNov 10, 2025
Read twice and referred to the Committee on Veterans' Affairs.
SenateNov 10, 2025
Introduced in Senate