H.R. 5992119th CongressIN COMMITTEE

Stuck On Hold Act

Introduced Nov 10, 2025Ken Calvert (R-CA)8 cosponsorsSource

Summary

Stuck On Hold Act

This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.